GENERAL POLICIES

All of our rental properties are privately owned and located in planned residential communities. Our policies and procedures are shaped by those facts.

• Check-In Time is 3P.M. Check-Out Time is 11 A.M.
• Smoking is not permitted in interior spaces.
• With a very few exceptions, pets are not permitted.
• Our minimum rental duration is two nights. Some owners and some communities require a longer minimum stay.
• All renters must check-in personally at our office at 76-300 Country Club Drive, Palm Desert, California 92211. Special arrangements can be made for check-in during non-business hours. It is the responsibility of the renter to make such "special arrangements" in advance of arrival. All keys, garage openers, gate passes, etc. must be returned to our office by renter upon check-out.
• Each rental property has a maximum number of occupants. (Normally two people per sleeping area.) That maximum is rigorously enforced and violation is cause for immediate termination.
• Renter access to golf, tennis, clubhouse dining, etc. varies from development to development. The owners of such facilities set their own fees and policies for access. Be sure to consult with our rental counselors on such issues.
• All of our rental offerings are fully appointed, to include the following: A fully equipped kitchen, gas BBQ, washer, dryer, air conditioning, televisions with basic cable, telephone (calling card required for long distance), patio or deck furniture and any other furnishings or equipment reasonably necessary for the enjoyment of the property.
• An initial supply of bath soap and paper products is provided. Additional needs of such items are the responsibility of renters.
• Fairway Vacation Rentals will deliver each rental property in a clean and fully appointed condition. The departure cleaning is a separate charge to the renter with each reservation. Interim cleaning during an occupancy can be arranged for an additional fee.
• Stays of less than 30 nights are subject to a "transient occupancy tax" levied by the cities in which we manage. Rates range from 9 to 11.5% of gross rents.
• A security deposit or a Damage Waiver Agreement is required with each reservation.
• Payment in full of all charges is required 30 days in advance of arrival. Reservations made less than 30 days in advance of arrival require immediate full payment.
• If a cancellation notice is received in writing by manager at least 45 days prior to scheduled arrival, then all monies paid will be refunded, less a $150 cancellation fee. Reservations cancelled less than 45 days prior to scheduled arrival will forfeit all rent monies paid unless manager is successful in re-renting the property for all or part of the scheduled stay. If manager is successful in a full or partial re-rent, the re-rent proceeds will be refunded to the cancelling renter, less a $150 cancellation fee. Optional travel insurance is available.
• A shortened stay does not result in a rent refund. Any "re-rent proceeds" will be credited to the renter who elected to shorten his or her stay.